Range of Services

The principles behind outsourcing

Veolia Water is involved in all aspects of water services from abstracting water, producing and distributing drinking water, treating wastewater, releasing the water back into the environment through to customer relations. These services are all part of outsourcing.

The public authorities and the operating company, whether it is public or private, is committed to supplying drinking water and providing a wastewater service.

However, managing these services is a threeway relationship in which the citizen consumer also has a role to play.

A contract forms the basis of outsourcing

The partnership established between local authorities and Veolia Water can take many forms:

• Management contract, management contract with commission, lease contract

• Operations & Maintenance (O&M);

• Design Build Operate (DBO);

• Build Operate Transfer (BOT);

• Concession;

• etc.

Principles

The following principles underpin Veolia Water's operations:

• giving responsibility to local management;

• developing talents;

• developing a culture that promotes dialogue;

• social innovation;

• taking specific steps to successfully move from public to private.